Customer Care

Returns
We accept returns on retail merchandise within 16 days of item receipt. Items must be shipped back to us in unused/unopened condition. Your original shipping costs are non-refundable.

Damaged items
If your item has been damaged, please email us a photo to hello@parasolpress.com as soon as possible and we will accommodate a replacement.

Shipping

We are currently not shipping internationally. 

We ship within 3 business days from San Bruno, California. Please be aware of this when placing your order and our shipping options. Orders ship Monday thru Friday USPS. Tracking information will be emailed to you once order has been shipped. Orders under 2oz and shipping First Class will not have a tracking number. We are not responsible for addresses inputted incorrectly. Please double check your address before submitting an order, this includes apartment numbers.

We are also not responsible for carrier delays due to inclement weather, busy seasons, or routing errors. We are also not responsible for tracking marked delivered and or missing or mail theft. The USPS takes mail theft and mis-delivered mail very seriously. It is the buyer's responsibility to report this to the USPS, not Paper Parasol Press.

If you suspect mail theft, please follow these steps:
STEP 1: file a "Missing Mail Search Request" through the USPS through this website: www.usps.com/help/missing-mail.htm

STEP 2- report the suspected theft to the USPS Postal Inspectors by calling 877-876-2455 or online at www.uspis.gov

STEP 3- file a police report with your local police to report the theft.

Do you charge sales tax?
We are not required to collect sales tax on any orders outside the state of California. For all California orders a sales tax of 7.25% will be applied.

Do you accept wholesale orders?
Yes, we do! We have a quick wholesale form and offer all our products wholesale for both domestic and international retailers. Please visit our Wholesale Page for all of the details. You can also find us on Faire.

Where else do you sell? 
Our products are carried in independent boutiques nationally, please visit our Stockist Page to find retailer near you.

Do you offer custom design?
We currently are not accepting custom orders at this time.

Privacy Policy
Paper Parasol Press will never share, sell, or distribute your contact or transaction information to any third party. The information we collect is only used to contact you regarding your order. Your credit card information is never stored.